Effective Date: 01-01-2025
At Ring A Bottle, we aim to provide a reliable and efficient experience for customers, vendors, and delivery partners. This Cancellation Policy outlines the conditions under which an order may be cancelled and any associated responsibilities or charges.
a. Before Order Acceptance
Customers may cancel their order at no charge if the vendor or shopper has not yet accepted or begun preparing the order.
b. After Order Acceptance
If the vendor has already accepted and started processing the order, cancellation may not be possible, especially for perishable or customized goods.
If cancellation is permitted, a restocking fee or partial charge may apply.
c. After Dispatch or Delivery
Once an order has been dispatched or delivered, it cannot be cancelled. If an OTP (One-Time Password) was submitted, the order is deemed completed and non-cancellable.
Vendors may cancel orders under the following conditions:
Product is out of stock or unavailable.
Delivery cannot be fulfilled due to unforeseen circumstances (e.g., store closure, technical failure).
Vendors must notify the customer promptly and may be required to offer substitutions or alternatives if available.
Repeated cancellations without valid reasons may result in penalties, temporary suspension, or account removal from the Ring A Bottle platform.
Delivery personnel (shoppers) must only cancel an assigned order when:
There is a personal emergency or logistical issue.
The pickup or drop-off location is inaccessible or unsafe.
All cancellations must be logged in the app, and repeated or unjustified cancellations may lead to performance review and platform suspension.
Once a customer submits the One-Time Password (OTP):
The order is officially marked as delivered and fulfilled.
No cancellations, modifications, or refunds are allowed.
Disputes or concerns post-delivery must be addressed directly with the vendor.
Before preparation: Free cancellation
After preparation but before delivery: Partial charge or vendor-assessed fee may apply
After OTP or completed delivery: No cancellation allowed
Ring A Bottle reserves the right to withhold service or delivery fees incurred up to the point of cancellation.
Orders may be cancelled by any party without penalty due to force majeure events such as:
Natural disasters
Civil unrest or road blockages
System outages or power failures
Public health emergencies
In such cases, Ring A Bottle will do its best to notify affected users and facilitate refunds or credits where applicable.
This cancellation policy is governed by and interpreted in accordance with the laws of Canada and the provincial regulations of the delivery or vendor location.
Ring A Bottle may update this policy at any time. All users will be notified via in-app notice or website post with the updated effective date.
Email: [email protected]
In-App Help Center: Available 24/7
