Effective Date: 01-01-2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between Ring A Bottle. ("Ring A Bottle", "we", "our", or "us") and any user ("you", "user", "vendor", "customer", or "delivery partner") accessing or using the Ring A Bottle mobile application, website, or any of our services (collectively, the “Platform”).
By registering, accessing, or using the Platform, you agree to be bound by these Terms, our Privacy Policy, Refund Policy, Shipping Policy, and any other applicable agreements or policies.
You must be:
At least 18 years old (or the legal age of majority in your province);
Residing in Canada;
Using the Platform for lawful purposes only.
For alcohol, cannabis, or age-restricted products, you must provide valid government-issued photo ID upon delivery.
Ring A Bottle serves three main user types:
Customers: Order groceries, parcels, alcohol, cannabis, and other goods.
Vendors: Sell products via the Ring A Bottle platform.
Delivery Partners (Shoppers): Fulfill shopping and delivery requests.
Each user type has a separate account and functionality within the app.
You are responsible for:
Providing accurate and current personal information;
Maintaining the confidentiality of your login credentials;
All activities under your account.
We may suspend or terminate accounts that are fraudulent, inactive, or in violation of these Terms.
You agree to use the platform in compliance with:
These Terms
Canadian federal and provincial laws
Any applicable local or municipal regulations
You must not:
Use the app to purchase or deliver illegal items
Impersonate any person or entity
Interfere with the functionality of the Platform
Orders placed are binding once accepted by the vendor or delivery partner.
You agree to pay all applicable charges, taxes, service fees, and tips.
Payment is processed through secure third-party providers.
Ring A Bottle is not liable for pricing errors from vendors.
Orders are finalized with a One-Time Password (OTP) provided by the customer.
Once the OTP is entered, the delivery is marked complete and non-refundable.
Any disputes after OTP confirmation must be resolved directly with the vendor.
You agree to our:
Refund Policy
Cancellation Policy
Shipping Policy
Please review each to understand your rights and responsibilities.
Vendors agree to:
Only sell legal, approved products;
Maintain inventory accuracy and timely order processing;
Comply with food safety, alcohol, cannabis, and product labeling laws;
Handle customer disputes in good faith.
Delivery partners agree to:
Maintain professional conduct;
Deliver orders promptly and in good condition;
Follow road safety and provincial driving laws;
Return undeliverable or rejected items to the vendor;
Not tamper with or consume any customer product.
We may suspend or terminate your account if:
You violate any of these Terms;
You engage in fraudulent or abusive behavior;
You attempt to circumvent fees or the platform's integrity.
You may also close your account at any time by contacting us.
All content, logos, trademarks, and software on the platform are owned or licensed by Ring A Bottle. You may not reproduce, copy, or redistribute any part of the platform without written consent.
To the maximum extent permitted by law:
Ring A Bottle is not liable for indirect, incidental, or punitive damages;
We are not responsible for losses resulting from vendor or delivery partner misconduct;
All services are provided "as is" without warranty.
You agree to indemnify and hold harmless Ring A Bottle, its affiliates, and employees from any claims, damages, or losses resulting from your use of the Platform or violation of these Terms.
These Terms are governed by the laws of Canada and the province of Ontario, unless otherwise required by law. Any disputes shall be resolved in the courts of Ontario.
We may update these Terms at any time. We will notify users of changes via the app or website. Continued use of the platform after changes constitutes acceptance of the revised Terms.
For questions or concerns regarding these Terms, please contact:
Email: [email protected]
Vendor Terms & Conditions – Ring A Bottle (RAB)
These Vendor Terms & Conditions (“Vendor Terms”) govern the participation of vendors (“Vendor,” “you,” or “your”) on the Ring A Bottle platform, including the mobile application, website, and related services (collectively, the “Platform”), operated by Ring A Bottle. (“RAB,” “we,” “our,” or “us”).
By registering as a Vendor or listing products/services on the Platform, you agree to be legally bound by these Vendor Terms and all incorporated Platform policies.
1. Scope of Services
RAB operates a multi-service marketplace platform supporting the following vendor categories:
These Vendor Terms apply to all categories unless otherwise stated in a category-specific addendum.
2. Vendor Eligibility and Compliance
Vendors must:
Vendors are solely responsible for ongoing compliance.
3. Independent Vendor Relationship
Vendors operate as independent businesses. Nothing in these Vendor Terms creates an employment, partnership, agency, joint venture, or franchise relationship with RAB.
Vendors have no authority to bind or represent RAB.
4. Listings, Pricing, and Accuracy
Vendors are responsible for:
Misrepresentation or repeated inaccuracies may result in enforcement action.
5. Commission & Fees
5.1 Platform Service Commission
RAB charges a 15% service commission on the order subtotal (excluding applicable taxes, tips, and delivery fees unless otherwise stated).
5.2 Fee Modifications
RAB may modify commission rates or fee structures at any time. Changes take effect with or without posting in the Vendor portal and/or notification via email.
6. Payouts & Settlement
Payouts are issued net of:
Vendors must provide accurate banking details. RAB is not responsible for delays caused by incorrect information.
7. Discrepancies & Reconciliation
8. Vendor Refunds, Adjustments, and Platform Authority
8.1 Acceptance of RAB Refund Decisions
Vendors acknowledge and agree that RAB retains sole authority to review, approve, deny, and process refunds, partial refunds, credits, replacements, or other customer remedies through the Platform.
Vendors irrevocably agree to accept and honor any refund, credit, adjustment, or compensation approved and issued by the RAB Support Team, regardless of when such refund is issued, including after order completion, settlement, or payout.
8.2 Refund Method and Deductions
Where RAB approves a refund or credit:
8.3 Finality of Refund Decisions
All refund-related decisions made by RAB are final and binding on Vendors, except where prohibited by applicable law.
Vendors waive any right to dispute, delay, reverse, or refuse a refund approved by RAB.
8.4 Vendor Cooperation
Vendors must:
Failure to cooperate may result in delayed payouts, suspension, or termination.
8.5 No Off-Platform Refunds
Vendors must not issue refunds or compensation directly to customers outside the Platform unless expressly authorized in writing by RAB.
Unauthorized refunds may result in duplicate liability and enforcement action.
8.6 Indemnification
Vendors agree to indemnify and hold harmless RAB from any claims, losses, or liabilities arising from:
9. Age-Restricted Products (Liquor & Cannabis)
Vendors selling alcohol or cannabis must:
Violations may result in immediate suspension or termination.
10. Devices Provided by RAB
Any device provided by RAB:
Vendors assume all risk and liability arising from device use.
11. Data Use and Communications
Vendors consent to RAB’s use of Vendor data for:
12. Suspension & Termination
12.1 Vendor-Initiated
Vendors must provide fourteen (14) days’ written notice to suspend or terminate participation.
12.2 RAB-Initiated
RAB may immediately suspend or terminate Vendor access for fraud, legal violations, safety risks, non-compliance, or reputational harm.
Immediate suspension may include listing removal and payout holds pending investigation.
13. Limitation of Liability
To the maximum extent permitted by law, RAB is not liable for indirect, incidental, or consequential damages arising from Vendor participation.
14. Governing Law
These Vendor Terms are governed by the laws of Canada, with primary jurisdiction by province unless otherwise required by law.
15. Precedence
In the event of any conflict, these Vendor Terms prevail over general platform terms as they apply specifically to Vendors.
Acknowledgement
By operating on the RAB Platform, you confirm that you have read, understood, and agreed to these Vendor Terms & Conditions.
Vendor Support
For questions or concerns regarding these Terms, please contact:
Email: [email protected]
Shopper / Delivery Partner Terms & Conditions – Ring A Bottle (RAB)
These Shopper / Delivery Partner Terms & Conditions (“Shopper Terms”) govern your access to and use of the Ring A Bottle platform (the “Platform”) as a shopper or delivery partner (“Shopper”), operated by Ring A Bottle Inc. (“RAB,” “we,” “our,” or “us”).
By registering or performing delivery services on the Platform, you agree to be legally bound by these Shopper Terms and all applicable RAB policies.
1. Independent Contractor Status
Shoppers operate strictly as independent contractors. Nothing in these Shopper Terms creates an employment relationship, partnership, joint venture, agency, or fiduciary relationship between the Shopper and RAB.
Shoppers have no authority to bind or represent RAB and are not entitled to employee benefits of any kind, including insurance, workers’ compensation, paid leave, or tax withholding.
2. Eligibility, Licensing, and Non-Subcontracting
To act as a Shopper, you must:
Account sharing or substitution of another individual is strictly prohibited.
3. Insurance Obligations
Shoppers are solely responsible, at their own expense, for maintaining all required insurance coverage, including but not limited to:
RAB does not provide insurance coverage of any kind to Shoppers.
4. Compliance with Laws and Traffic Regulations
Shoppers must comply with all municipal, provincial, and federal laws, including traffic laws, road safety rules, parking regulations, and bylaws.
Any tickets, fines, penalties, violations, or legal consequences are the sole responsibility of the Shopper.
5. Accidents, Incidents, and Emergencies
RAB is not liable for any accident, injury, damage, loss, or incident occurring during delivery activities.
In the event of an emergency:
6. No Legal Coverage by RAB
Working with RAB does not entitle Shoppers to:
Any unlawful act committed by a Shopper will be dealt with strictly under applicable provincial and federal laws, without liability or involvement from RAB.
7. Suspicious or Illegal Items
If a Shopper becomes aware of or reasonably suspects illegal, prohibited, or suspicious items during an order, the Shopper must:
If the situation is life-threatening or poses immediate danger, the Shopper must contact 911 before notifying RAB.
Failure to report suspected illegal items may result in immediate termination and legal consequences.
8. Taxes and Financial Responsibilities
Shoppers are fully responsible for:
RAB does not withhold or remit taxes on behalf of Shoppers and assumes no responsibility for Shopper tax compliance.
9. Shopper Compensation, Failed Deliveries, and Payment Determination
9.1 No Automatic Payment for Failed Deliveries
Shoppers acknowledge that payment is not guaranteed for failed, incomplete, canceled, or unsuccessful deliveries, regardless of cause.
A delivery may be considered failed where, without limitation:
9.2 Support Team Approval Required
Any compensation for a failed or incomplete delivery is subject solely to review and approval by the RAB Support Team.
9.3 No Right to Self-Determine Payment
Shoppers expressly acknowledge that:
Any attempt to self-assign payment or manipulate delivery status constitutes a material breach of these Terms.
9.4 Payment Disputes
Payment disputes must be submitted through official RAB Support channels within the timelines specified by RAB. Failure to follow the dispute process may result in forfeiture of payment eligibility.
10. Indemnification and Hold Harmless
Shoppers agree to indemnify, defend, and hold harmless RAB, its officers, directors, employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:
This obligation survives termination.
11. Suspension and Termination
RAB may immediately suspend or terminate Shopper access for:
12. Governing Law
These Shopper Terms are governed by the laws of Canada and the applicable province, without regard to conflict-of-law principles.
13. Precedence
In the event of any conflict, these Shopper Terms govern the relationship between RAB and Shoppers and take precedence over general platform terms as they apply to delivery services.
Acknowledgement
By performing delivery services through the Ring A Bottle Platform, you confirm that you have read, understood, and agreed to these Shopper / Delivery Partner Terms & Conditions.
Shopper Support
For questions or concerns regarding these Terms, please contact:
Email: [email protected]
Users’ Terms & Conditions – Ring A Bottle (RAB)
Effective Date: 01-01-2025
These Users’ Terms & Conditions (“Terms”) govern your access to and use of the Ring A Bottle platform, including the mobile application, digital wallet, website, and related services (collectively, the “Platform”), operated by Ring A Bottle (“RAB,” “we,” “our,” or “us”).
By registering, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
1. Eligibility and Acceptance
To use the Platform, you must:
If you do not agree to these Terms, you must not use the Platform.
2. Lawful Use of the Platform
You agree not to use the Platform for any illegal, prohibited, or unauthorized purpose, including but not limited to:
Any suspected illegal activity may result in immediate suspension or termination and may be reported to law enforcement.
3. User Responsibilities
You are solely responsible for:
RAB may restrict, suspend, or terminate accounts that pose legal, safety, or reputational risks.
4. Platform Role and Third Parties
RAB operates as a technology marketplace platform connecting users with independent vendors and independent delivery partners (“Shoppers”).
You acknowledge that:
5. Safety, Emergencies, and Unlawful Conduct
If you feel unsafe or face a life-threatening or unlawful situation, you have the right to:
Emergency services take priority over Platform communications.
6. Limitation of Liability
To the maximum extent permitted by law:
Use of the Platform is at your own risk.
7. Refunds, Wallet Credits, OTP, and Payment Disputes
7.1 Final Sale After Delivery
Unless otherwise required by law, all orders are final once delivery is completed or marked as completed.
7.2 Refund Request Timeframe
Refund or issue requests must be submitted immediately after delivery and no later than fifteen (15) minutes after delivery completion.
7.3 Refund Method – In-App Credit Only
Approved refunds are issued only as in-app wallet credit.
No cash refunds and no refunds to original payment methods.
7.4 Wallet Funding Is Non-Refundable
Wallet funds are non-refundable, non-withdrawable, and non-transferable, except where required by law.
7.5 OTP Verification and Availability
Failure to provide OTP or be available for delivery results in no refund or credit.
7.6 No Refunds for Legal Non-Compliance
No refund is issued where delivery fails due to age, ID, or regulatory non-compliance.
7.7 Review Process and Discretion
All refund decisions are made at RAB’s sole discretion.
7.8 Finality of Refund Decisions
Refund decisions are final except where prohibited by law.
7.9 Chargebacks
Unauthorized chargebacks may result in suspension, termination, and liability for costs.
7.10 Improper Payment Disputes
Users are responsible for all costs arising from disputes initiated outside the RAB Platform, to the extent permitted by law.
8. Authorized Communications and Fraud Prevention
RAB communicates only via:
RAB will never request payment credentials or OTPs.
9. Fraud Reporting and Wallet Verification
Users agree to comply with fraud-prevention processes and accept reasonable verification delays.
RAB is not liable for losses resulting from such delays, to the extent permitted by law.
10. Communications Consent
Users consent to Platform-related communications before, during, or after delivery via lawful communication methods.
11. Prohibited Conduct
Harassment, abuse, manipulation, or interference with Platform systems is prohibited and may result in termination.
12. Account Suspension and Termination
RAB may suspend or terminate accounts without notice for violations, safety concerns, fraud, or legal exposure.
13. Indemnification
Users agree to indemnify and hold harmless RAB from claims arising from:
14. Governing Law
These Terms are governed by the laws of Canada and the applicable province.
15. Changes to These Terms
RAB may update these Terms at any time. Continued use constitutes acceptance.
16. Contact and Support
Users may contact RAB Support via official Platform channels for safety, fraud, or compliance matters.
17. Consumable Items, Allergies, and User Responsibility
RAB is not liable for allergic reactions or adverse effects from consumables.
Users must confirm ingredients, allergens, and suitability directly with vendors.
18. Service Charges, Distance Pricing, and Fee Adjustments
RAB may adjust fees before, during, or after an order due to operational, regulatory, or verification requirements, to the extent permitted by law.
19. User Responsibility for Item Verification and Acceptance
19.1 Verification Upon Delivery
Users acknowledge and agree that it is their sole responsibility to verify that all delivered items are correct, complete, and consistent with the order at the time of delivery and before confirming acceptance, including before providing an OTP (where required).
19.2 Acceptance of Delivery
By accepting a delivery—whether through OTP confirmation, physical receipt, or any other confirmation method—the user confirms that:
19.3 Assumption of Liability
Any accident, injury, damage, loss, health issue, or other incident arising from:
is the sole responsibility and liability of the user, to the maximum extent permitted by law.
19.4 Limitation of Platform Liability
RAB shall not be held liable for consequences resulting from a user’s acceptance or use of an incorrect item after delivery confirmation.
This section does not limit any non-waivable consumer rights under applicable law.
Acknowledgement
By using the Ring A Bottle Platform, you confirm that you have read, understood, and agreed to these Users’ Terms & Conditions.
Support
For questions or concerns regarding these Terms, please contact:
Email: [email protected]
Master Platform Agreement / General Terms & Conditions
Ring A Bottle (RAB)
Effective Date: 01-01-2025
This Master Platform Agreement (“Agreement”) governs access to and use of the Ring A Bottle mobile application, website, digital wallet, APIs, and related services (collectively, the “Platform”), operated by Ring A Bottle (“RAB,” “we,” “our,” or “us”).
This Agreement is legally binding on all persons or entities accessing or using the Platform in any capacity, including Users (Customers), Vendors (Merchants), and Shoppers (Delivery Partners) (collectively, “Participants”).
By accessing, registering, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
1. Nature of the Platform (Technology Company Disclaimer)
RAB is a technology marketplace platform that facilitates communication, ordering, payment processing, and delivery coordination between independent Participants.
RAB:
All products and services facilitated through the Platform are provided “AS IS” and “AS AVAILABLE”, except where prohibited by law.
2. Independent Contractors – No Agency or Employment
All Participants acknowledge that:
3. Incorporation of Role-Specific Agreements
This Agreement incorporates by reference:
Order of precedence in case of conflict:
4. Lawful Use and Compliance
All Participants agree to:
RAB may suspend or terminate access immediately for violations.
5. Products, Services, and Risk Allocation
Participants acknowledge that:
Use of the Platform is at the Participant’s own risk.
6. Pricing, Fees, and Adjustments
RAB may apply:
To the maximum extent permitted by law, RAB reserves the right to modify or adjust fees:
Fees may be estimated at checkout and finalized later.
7. Payments, Wallet, Refunds, and Disputes
Unauthorized chargebacks may result in suspension, termination, and liability for costs.
8. Delivery Confirmation and Item Acceptance (Platform-Wide Rule)
All Participants acknowledge the following Platform-wide delivery principles, which are binding on Users, Vendors, and Shoppers:
8.1 Verification Upon Delivery
Users are solely responsible for verifying that delivered items are correct, complete, and consistent with the order at the time of delivery and before confirming acceptance, including before providing an OTP.
8.2 Acceptance of Delivery
By confirming delivery—via OTP, physical receipt, or other confirmation—the User acknowledges:
8.3 Assumption of Risk and Liability
Any accident, injury, damage, loss, health issue, or other incident arising from:
is the sole responsibility of the User, to the maximum extent permitted by law.
8.4 Platform Limitation
RAB shall not be held liable for consequences arising from the acceptance or use of incorrect items after delivery confirmation.
This does not limit non-waivable consumer rights under applicable law.
9. Restricted and Regulated Products
Alcohol, cannabis, and other regulated products:
Failure to meet legal requirements results in no refund or credit.
10. Safety and Emergencies
Participants acknowledge inherent risks in deliveries.
In emergencies:
11. Communications and Data Use
Participants consent to Platform communications via registered phone numbers, emails, and in-app messaging for:
RAB will never request payment credentials or OTPs via communication channels.
12. Limitation of Liability
To the maximum extent permitted by law:
13. Indemnification
Each Participant agrees to indemnify and hold harmless RAB from claims arising from:
14. Suspension and Termination
RAB may suspend or terminate access at any time, with or without notice, for:
Termination does not affect accrued obligations.
15. Governing Law
This Agreement is governed by the laws of Canada and the applicable province, without regard to conflict-of-law principles.
16. Amendments
RAB may amend this Agreement at any time. Continued use of the Platform constitutes acceptance of updated terms.
17. Entire Agreement
This Agreement, together with incorporated policies and role-specific agreements, constitutes the entire agreement between RAB and all Participants regarding use of the Platform.
Acknowledgement
By accessing or using the Ring A Bottle Platform in any capacity, you acknowledge that:
