Effective Date: 01-01-2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between Ring A Bottle Inc. ("Ring A Bottle", "we", "our", or "us") and any user ("you", "user", "vendor", "customer", or "delivery partner") accessing or using the Ring A Bottle mobile application, website, or any of our services (collectively, the “Platform”).
By registering, accessing, or using the Platform, you agree to be bound by these Terms, our Privacy Policy, Refund Policy, Shipping Policy, and any other applicable agreements or policies.
You must be:
At least 18 years old (or the legal age of majority in your province);
Residing in Canada;
Using the Platform for lawful purposes only.
For alcohol, cannabis, or age-restricted products, you must provide valid government-issued photo ID upon delivery.
Ring A Bottle serves three main user types:
Customers: Order groceries, parcels, alcohol, cannabis, and other goods.
Vendors: Sell products via the Ring A Bottle platform.
Delivery Partners (Shoppers): Fulfill shopping and delivery requests.
Each user type has a separate account and functionality within the app.
You are responsible for:
Providing accurate and current personal information;
Maintaining the confidentiality of your login credentials;
All activities under your account.
We may suspend or terminate accounts that are fraudulent, inactive, or in violation of these Terms.
You agree to use the platform in compliance with:
These Terms
Canadian federal and provincial laws
Any applicable local or municipal regulations
You must not:
Use the app to purchase or deliver illegal items
Impersonate any person or entity
Interfere with the functionality of the Platform
Orders placed are binding once accepted by the vendor or delivery partner.
You agree to pay all applicable charges, taxes, service fees, and tips.
Payment is processed through secure third-party providers.
Ring A Bottle is not liable for pricing errors from vendors.
Orders are finalized with a One-Time Password (OTP) provided by the customer.
Once the OTP is entered, the delivery is marked complete and non-refundable.
Any disputes after OTP confirmation must be resolved directly with the vendor.
You agree to our:
Refund Policy
Cancellation Policy
Shipping Policy
Please review each to understand your rights and responsibilities.
Vendors agree to:
Only sell legal, approved products;
Maintain inventory accuracy and timely order processing;
Comply with food safety, alcohol, cannabis, and product labeling laws;
Handle customer disputes in good faith.
Delivery partners agree to:
Maintain professional conduct;
Deliver orders promptly and in good condition;
Follow road safety and provincial driving laws;
Return undeliverable or rejected items to the vendor;
Not tamper with or consume any customer product.
We may suspend or terminate your account if:
You violate any of these Terms;
You engage in fraudulent or abusive behavior;
You attempt to circumvent fees or the platform's integrity.
You may also close your account at any time by contacting us.
All content, logos, trademarks, and software on the platform are owned or licensed by Ring A Bottle. You may not reproduce, copy, or redistribute any part of the platform without written consent.
To the maximum extent permitted by law:
Ring A Bottle is not liable for indirect, incidental, or punitive damages;
We are not responsible for losses resulting from vendor or delivery partner misconduct;
All services are provided "as is" without warranty.
You agree to indemnify and hold harmless Ring A Bottle, its affiliates, and employees from any claims, damages, or losses resulting from your use of the Platform or violation of these Terms.
These Terms are governed by the laws of Canada and the province of Ontario, unless otherwise required by law. Any disputes shall be resolved in the courts of Ontario.
We may update these Terms at any time. We will notify users of changes via the app or website. Continued use of the platform after changes constitutes acceptance of the revised Terms.
For questions or concerns regarding these Terms, please contact:
Email: [email protected]
