Privacy Policy – Ring A Bottle (RAB)

Effective Date: 01-01-2025

Ring A Bottle(“Ring A Bottle,” “RAB,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of all individuals who interact with our platform, including customers (users), vendors (merchants), and shoppers (delivery partners).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use the Ring A Bottle mobile application, website, digital wallet, and related services (collectively, the “Platform”) across Canada.

 

1. Scope and Application

This Privacy Policy applies to all Platform participants, including:

• Users (Customers) placing orders;
• Vendors (Merchants) listing and selling products;
• Shoppers / Delivery Partners fulfilling deliveries.

This Policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

 

2. Information We Collect

a. Personal Information

Depending on your role and how you use the Platform, we may collect:

• Full name;
• Email address;
• Phone number;
• Delivery or business address(es);
• Government-issued photo ID (for age-restricted products only);
• OTP (One-Time Password) verification records;
• Communication records with Support;
• Location data (with your permission and device settings);
• Account credentials and authentication data.

Payment details (such as card numbers) are processed only by secure third-party payment processors. RAB does not store full payment credentials.

 

b. Vendor & Shopper Information

For Vendors and Shoppers, we may also collect:

• Business name, registration details, and licenses;
• Tax identifiers (GST/HST or equivalent, where applicable);
• Banking details for payouts;
• Insurance confirmation (where required);
• Delivery history, ratings, and performance data;
• Background or eligibility verification status (if applicable).

 

c. Technical & Usage Information

We automatically collect certain technical data, including:

• Device type, operating system, and app version;
• IP address and general location data;
• App usage activity and interaction logs;
• Crash reports, diagnostics, and performance metrics.

 

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Operate and improve the Platform;
• Facilitate orders, deliveries, and payouts;
• Verify identity, age, and eligibility (where required by law);
• Process payments, wallet funding, credits, and refunds;
• Communicate with you before, during, or after deliveries;
• Provide customer and technical support;
• Prevent fraud, misuse, and security incidents;
• Comply with legal, regulatory, and record-keeping obligations.

 

4. Communications and Consent

By using the Platform, you consent to being contacted by RAB through registered phone numbers, email addresses, and the official RAB App for:

• Order coordination and delivery updates;
• Account, security, and support communications;
• Service notifications and operational follow-ups;
• Marketing and promotional messages, where permitted by law.

You may manage certain communication preferences where legally required; however, service-critical communications cannot be opted out of.

 

5. Sharing and Disclosure of Information

We do not sell personal information.

We may share personal information only as necessary:

• With Vendors, to prepare and fulfill orders;
• With Shoppers, to complete deliveries;
• With payment processors, to securely process transactions;
• With technology service providers (e.g., analytics, hosting, crash reporting);
• With law enforcement or regulators, when required by law or to protect safety.

All third-party service providers are contractually required to safeguard personal information.

 

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide Platform services;
• Meet legal, regulatory, tax, or audit requirements;
• Resolve disputes, prevent fraud, and enforce agreements.

Data may be retained beyond account closure where legally required.

 

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards, including:

• Secure encryption (SSL/TLS);
• Access controls and authentication measures;
• Encrypted storage for sensitive data;
• Monitoring and security reviews.

Despite these safeguards, no system can be guaranteed to be completely secure.

 

8. Cookies and Mobile Tracking

We use cookies and mobile analytics tools to:

• Remember preferences and settings;
• Measure performance and app stability;
• Improve user experience and functionality.

You may manage tracking permissions through your device or browser settings.

 

9. Your Privacy Rights

Subject to applicable law, you have the right to:

• Access your personal information;
• Request correction of inaccurate data;
• Withdraw consent (where applicable);
• Request account closure or deletion of personal information.

Requests may be subject to legal, security, or contractual limitations.

To exercise your rights, contact us at [email protected].

 

10. Children’s Privacy

The Platform is not intended for individuals below the legal age of majority in their province (18 or 19).

We do not knowingly collect personal information from minors. Age verification is required for access to restricted products.

 

11. International Data Processing

RAB is a Canadian company. Some service providers may process or store data outside Canada.

In such cases, personal information remains protected by contractual safeguards and applicable data protection standards.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted within the app or on our website with a revised Effective Date.

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

 

Acknowledgement

By accessing or using the Ring A Bottle Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described.

 

 

 

Cookies Policy – Ring A Bottle (RAB)

Effective Date: 01-01-2025

This Cookies Policy explains how Ring A Bottle(“Ring A Bottle,” “RAB,” “we,” “our,” or “us”) uses cookies and similar technologies on the Ring A Bottle mobile application, website, and related services (collectively, the “Platform”).

This policy applies to all users, including customers (users), vendors, and shoppers (delivery partners).

 

1. What Are Cookies and Similar Technologies?

Cookies are small text files placed on your device when you access a website or app. Similar technologies include:

• Mobile SDKs;
• Pixels and tags;
• Local storage;
• Device identifiers.

These technologies help the Platform function properly, improve performance, and enhance user experience.

 

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the Platform to operate and cannot be disabled. They enable:

• Account login and authentication;
• Session management;
• Security and fraud prevention;
• OTP verification and order processing;
• Wallet and payment functionality.

 

2.2 Performance and Analytics Cookies

These cookies help us understand how the Platform is used, including:

• App and website performance;
• Error reporting and crash diagnostics;
• Feature usage and navigation patterns.

Data collected is aggregated and used to improve stability and usability.

 

2.3 Functional Cookies

Functional cookies remember user preferences and settings, such as:

• Language or region;
• Saved delivery locations;
• App configuration preferences.

 

2.4 Advertising and Promotional Cookies

Where permitted by law, these cookies and identifiers may be used to:

• Deliver relevant advertisements;
• Measure the effectiveness of promotions;
• Send offers or recommendations across different media channels.

Advertising cookies do not give RAB access to your financial information.

 

3. Cookies in Mobile Applications

In mobile apps, cookies may be replaced or supplemented by:

• Mobile device identifiers;
• SDK-based tracking tools.

These technologies function similarly to cookies and are used for analytics, security, and performance purposes.

 

4. Third-Party Cookies and Technologies

We may allow trusted third-party service providers to place cookies or similar technologies on our Platform for:

• Analytics and performance monitoring;
• Fraud detection and security;
• Infrastructure and hosting support.

All third parties are contractually required to protect your data and comply with applicable privacy laws.

 

5. Your Choices and Controls

You can manage cookies and tracking by:

• Adjust your browser settings to block or delete cookies.
• Managing permissions in your mobile device settings.
• Limiting ad tracking via your device’s privacy controls.

Please note that disabling certain cookies may affect Platform functionality.

 

6. Consent

By using the Platform, you consent to the use of cookies and similar technologies as described in this policy, except where consent is required by law and has not been provided.

Where required, RAB will obtain explicit consent before using non-essential cookies.

 

7. Data Protection and Privacy

Information collected through cookies is handled in accordance with our Privacy Policy and applicable Canadian privacy laws, including PIPEDA.

Cookies do not:

• Store full payment credentials.
• Provide access to your wallet funds.
• Override Platform security measures.

 

8. Changes to This Cookies Policy

We may update this Cookies Policy from time to time. Any changes will be posted on the Platform with a revised effective date.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

 

 

Contact Us

For any questions, concerns, or data access requests, please contact:

Email: [email protected]