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Refund Policy

Ring A Bottle (RAB) – Refund Policy

Effective Date: 01-01-2025

At Ring A Bottle (“RAB,” “we,” “our,” or “us”), we are committed to transparency and fairness while maintaining platform integrity and regulatory compliance. This Refund Policy explains when refunds or credits may be issued, when they are not available, and the responsibilities of users and vendors.

This policy applies to all users (customers), vendors, and delivery partners using the RAB platform.

 

1. General Refund Principle

Ring A Bottle operates as a technology marketplace platform connecting users with independent vendors and delivery partners.

  • Refunds are not automatic.
  • All refunds are subject to review and approval by the RAB Support Team.
  • Where approved, refunds are issued only as in-app wallet credit, except where required by law.

 

2. Eligibility for Refund Review

A refund or credit may be considered only if all of the following conditions are met:

  • The issue is reported immediately after delivery and no later than fifteen (15) minutes from delivery completion;
  • The issue falls into one of the following categories:
    • Incorrect or wrong items delivered;
    • Missing items, where no substitution was communicated;
    • Damaged, spoiled, or expired goods upon arrival;
    • Vendor- or platform-initiated cancellation before delivery.

Submitting a request does not guarantee approval.

 

3. No Refund After OTP Confirmation

Certain orders require One-Time Password (OTP) verification.

  • Providing the OTP confirms successful delivery and acceptance of the order.
  • All orders are final once OTP is provided.
  • No refunds, credits, replacements, or redeliveries will be issued after OTP confirmation.
  • Any post-OTP disputes must be addressed directly with the vendor, not RAB.

 

4. Non-Refundable Situations

Refunds or credits will not be issued for:

  • Orders completed with OTP confirmation;
  • Failed deliveries caused by user unavailability or failure to provide OTP;
  • Cancellations due to failure to meet legal or regulatory requirements, including:
    • Not presenting valid government-issued ID;
    • Not meeting the legal age for alcohol, cannabis, or other restricted items;
  • Perishable items delivered in acceptable condition;
  • Items opened, used, or tampered with (unless a verified defect exists);
  • Wallet funding or wallet top-ups.

 

5. Refund Method

Where a refund is approved by RAB:

  • Refunds are issued only as in-app wallet credit;
  • Wallet credits are:
    • Non-transferable;
    • Non-withdrawable;
    • Usable only within the RAB platform.

Refunds to original payment methods are not provided, except where required by applicable law.

 

6. Refund Request Procedure

To request a refund review (when eligible), users must:

  • Submit the request within fifteen (15) minutes of delivery via:
    • The RAB App Help Center, or
    • In-app support chat;
  • Provide:
    • Order ID;
    • Description of the issue;
    • Clear photos or evidence (if applicable).

Late or incomplete requests may be declined without review.

 

7. Review and Resolution

RAB Support will review eligible requests and may, at its sole discretion, offer one of the following outcomes:

  • Full or partial in-app wallet credit;
  • Item replacement or redelivery (where available);
  • No refund when the request does not meet policy requirements.

All refund decisions by RAB are final, except where prohibited by applicable law.

 

8. Vendor Obligations

Vendors on the RAB platform must:

  • Accurately fulfill orders as listed;
  • Clearly communicate substitutions or item unavailability;
  • Maintain proper packaging, hygiene, and legal compliance;
  • Cooperate fully with RAB during refund investigations.
  • Honour refunds or credits approved by RAB, regardless of timing.

Failure to comply may result in payout deductions, suspension, or delisting.

 

9. Legal and Regulatory Compliance

This Refund Policy is subject to:

  • Canadian federal consumer protection laws;
  • Applicable provincial regulations, including those governing alcohol and cannabis.

Where mandatory law conflicts with this policy, the law will prevail.

 

10. Policy Updates

Ring A Bottle reserves the right to update this Refund Policy at any time. Changes will be communicated via the app or website with a revised effective date.

Continued use of the platform constitutes acceptance of the updated policy.

 

11. Need Help?

For refund-related questions or support:

Email: [email protected]
In-App Help Center: Available 24/7