Effective Date: 1-1-2025
At Ring A Bottle, we are committed to ensuring transparency, fairness, and customer satisfaction while upholding vendor integrity and platform reliability. This policy outlines the terms and conditions under which refunds may or may not be issued for purchases made through our platform, and clarifies responsibilities for all parties involved.
Refunds may be issued under the following conditions:
Incorrect or Wrong Items: Delivered items do not match the order.
Incomplete Orders: Items are missing and no prior substitution was communicated.
Damaged or Expired Goods: Products arrive visibly damaged or spoiled.
Vendor or Shopper-Initiated Cancellation: The order is cancelled before dispatch or delivery.
Once a customer provides the One-Time Password (OTP) to the delivery driver, the transaction is deemed final and complete.
Submitting an OTP confirms that the order was received in satisfactory condition.
No refund or replacement will be issued after OTP confirmation.
Any dispute or refund request after OTP use must be discussed directly with the vendor/seller.
Orders confirmed delivered with OTP.
Alcohol, cannabis, and other restricted products (where prohibited or restricted by law).
Perishable items delivered in good condition and within the estimated timeframe.
Items opened or used, except in cases of verified defect.
All vendors on the Ring A Bottle platform must:
Accurately fulfill orders with quality products as listed.
Provide clear communication for unavailable items or substitutions.
Maintain proper packaging, labeling, and hygiene, especially for perishable goods.
Comply with all municipal, provincial, and federal laws, including those governing the sale of alcohol, cannabis, and controlled substances.
Handle post-OTP complaints or refund negotiations directly with the customer if contacted.
Be responsive to legitimate customer issues and provide resolutions in good faith.
Failure to meet these obligations may result in account suspension, delisting, or other penalties.
Customers may submit a refund request before OTP submission, within 24 hours of the original delivery:
Through the Ring A Bottle App Help Center
Include Order ID, description of issue, and photos (if applicable)
Ring A Bottle will review the case within 3 business days and respond accordingly
If a refund is approved (prior to OTP confirmation), Ring A Bottle may offer:
Full or partial refund to original payment method
Store credit for future use on the platform
Redelivery or item replacement (if available)
For orders completed via OTP, refunds or redelivery must be handled by the vendor directly, and Ring A Bottle will not be held liable.
Credit/Debit Card: 5–10 business days
Ring A Bottle Store Credit: Within 24 hours
Cash on Delivery: Non-refundable after OTP confirmation
This Refund Policy is subject to the provincial regulations of the delivery location and applicable Canadian federal and consumer protection laws.
Vendors and customers must ensure compliance with local laws concerning restricted items (e.g., alcohol and cannabis).
In the case of disputes, Ring A Bottle will act in accordance with legal obligations specific to the province of delivery, including consumer rights, refund entitlements, and regulated goods compliance.
Ring A Bottle reserves the right to update this policy at any time. All changes will be communicated via the app and/or website, along with an updated effective date.
Email: [email protected]
In-App Help Center: Available 24/7
